SALT LAKE CITY (ABC4) — Going into the holiday season, Rocky Mountain Power (RMP) is warning customers about billing scams on the rise and reminding customers to be vigilant.
RMP says that scammers use a myriad of tactics to get customers to try and pay them. Those scams could include purchasing prepaid cards, trying to get customers to do “on-the-spot” payments, and more.
“Scammers may use a sophisticated deceptive tactic that makes it appear to caller ID systems that the call is coming from Rocky Mountain Power when it is not. Hang up and call Customer Service directly,” Rocky Mountain Power said in a press release.
RMP says that customers can protect themselves by being aware of the following:
- Scammers will often tell you that your service is scheduled to be interrupted in the next 30-60 minutes.
- Fact: Rocky Mountain Power will not contact any customer demanding immediate payment to avoid disconnection of service the same day.
- Fraudsters may ask you to purchase a prepaid card and tell them the card information over the phone.
- Fact: Rocky Mountain Power does not ask customers to make payments by purchasing a prepaid card. You and other customers can always choose how you would like to make your payments.
- Be suspicious of anyone who approaches you by phone, email, text or in person and demanding on-the-spot payment.
- Fact: Rocky Mountain Power will not demand immediate payment for damaged or broken electrical equipment or any other service.
- If you receive one of these calls, ask the caller to state your account number and compare it with the number listed on your bill.
- Fact: Rocky Mountain Power customer service employees will always have your correct account number.
- Scammers increasingly have used text messages as a means of targeting victims.
- Fact: Rocky Mountain Power will not demand payment via text message. Rocky Mountain Power encourages customers to set up their online billing profile at Pay My Bill (rockymountainpower.net) where they can pay bills and review statements.
Rocky Mountain Power also says if you are still concerned about the legitimacy of a phone call, you can always call the published customer service number at 1-888-221-7070. Customers are also asked to report information about any scam calls, including the phone number that the person is calling from.
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